In 2019, we sat in delegate seats, taking notes on speakers, to learn and implement their findings for us to start our employee engagement journey. We wanted to make a difference, but working in Government, and the financial challenges that are faced, we had to do this at low or no cost. We wanted to show that the annual People Surveys, and action plans will, and do make a difference to employee working lives. It has been a long journey, and at times frustrating, but we seeing great improvements. We are delighted to be invited to present to you on our journey - our challenges, successes, and who helped us along the way, from when we started out, where we are today and where we want to be.