Absence from work rarely happens overnight. It is often preceded by a period of increasing pressure, strained communication, or a gradual breakdown in the manager–employee relationship. This session explores how those relationship dynamics influence the success of a return-to-work process. Informed by UK research, including findings from Affinity Health at Work, and her practical experience as a workplace mediator, Francoise Woolley will share practical strategies and insights for rebuilding trust, strengthening communication, and fostering understanding to support a more confident, compassionate and sustainable return to work.