This session will explore the conversational, emotional‑intelligence and leadership capabilities needed to prevent avoidable work loss and build healthier, more resilient workplace cultures. It will also provide practical tools, techniques and takeaways that managers can apply immediately — strengthening early‑intervention approaches and improving day‑to‑day team wellbeing. This session follows Sir Charlie Mayfield’s discussion of the Keep Britain Working Final Report, which highlights the national need for earlier employer intervention and stronger manager capability.