Tech and AI change is moving faster than most organisations can comfortably absorb. While attention is often focused on systems, tools and efficiency, the real challenge sits with people — how they experience uncertainty, pace and disruption, and how this affects trust, wellbeing and performance. This session explores the human impact of tech-driven change and the cultural conditions that help people adapt rather than disengage. Drawing on real-world examples, Lorna looks at where organisations often get stuck, the cultural friction points that slow adoption, and the unintended consequences when the people impact is overlooked. With a strong practical focus, the session highlights what leaders can do differently — day to day — to support their people through change. It offers clear, actionable principles for maintaining trust, psychological safety and energy during periods of rapid transformation, ensuring that progress in technology goes hand in hand with healthy, resilient cultures. Participants will leave with practical insights and actions they can apply immediately to lead tech and AI change in a way that supports both performance and wellbeing.