Maintaining organisational culture, values, and employee engagement during challenging business periods is critical for resilience and transformation. This session explores Birmingham City Council’s journey through its Improvement and Recovery Plan, highlighting how listening, transparency, and inclusive engagement have supported staff morale and trust. Learn practical strategies for sustaining culture and values while navigating uncertainty. By attending this session, delegates will: Understand why culture and engagement are strategic priorities during organisational change. Gain insights into Birmingham City Council’s approach to listening and acting on colleague feedback. Learn how to engage diverse stakeholders—leaders, staff networks, trade unions, frontline and offline colleagues. Discover practical tools and techniques to maintain values and morale during transformation. Take away actionable steps to build trust and psychological safety in their own organisations.