Can AI Help When an Employee Feels Overwhelmed?

An employee ends an abusive customer call, their hands still shaking. A colleague stands outside work, trying to find the courage to walk in. Someone is replaying a difficult conversation with their manager. Another has read the same email three times while waiting for news about their dad. Your organisation may already offer counselling, an employee assistance programme and trained Mental Health First Aiders. What support can each of those people reach in the next five minutes? Drawing on over 20 years as a therapist and workplace trainer, Adel Houten explores how overwhelm affects concentration, confidence and the working day. Delegates can try a short, optional Emotional Freedom Techniques (EFT) tapping exercise and consider when someone may need a break, a conversation or further support. Adel will show how AI can tailor a tapping exercise to an employee’s own words and the challenge they’re facing. She’ll share what a peer-reviewed study found about changes in self-reported distress during AI-guided sessions and what remains to be learned about its use at work. Delegates will leave with a practical technique and three questions to take back to their organisation: What can someone access immediately? Who can they turn to next? What needs to change at work?